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frequently asked questions

1.Is there a minimum amount I have to spend to place an order?

  There is never a monetary requirement to place an order; Please confirm with the sales staff for the specific purchase situation.


2.Will I receive a tracking number for my order?
  Once the shipping carrier you selected takes possession of your order, 
  you will receive an e-mail that includes both your tracking number and your sales  order. 

  Please note that some email providers occasionally misidentify emails of this sort and route them to a Bulk or Junk Mail folder.


3.Will I receive an e-mail confirmation of my order?

  Yes, you will receive an e-mail confirmation when your order has been submitted which includes your “WEB-SO” sales order number. 


4.Can I cancel an order once it has been submitted?

  Non-cancelable and non-returnable orders that have been placed have different cancellation and push out policies，  Please contact the sales staff for details.


5.Can I get technical assistance on the parts?
  Our sales staff is always available to provide you with a data sheet of the parts.

  For technical information not found on the datasheet, you can chat with our salesperson  for help.


6.I need to confirm the part’s date code.
  Our goods usually contain the date code of the last 2 years or updated,  please confirm with the salesperson for the specific code.


7.What does it mean if the part is backordered?
  Demand for certain products can lead them to be temporarily out of stock.

  However, We will try our best to help you find the source of goods and deliver on time.


8.Where do I find pricing and availability for the part I am looking for? How can I tell if a part is RoHS compliant?  

  Mavl is not a manufacturer of electronics parts and thus is not in a position to provide accurate information relating to the materials content of the products it 

  distributes.

  The manufacturers of electronic components and products are the only source of accurate information regarding substances, including any conflict minerals, 

  used in the manufacture of their products.

  For information on specific components, we suggest you subscribe to SiliconExpert Technologies.
  SiliconExpert works directly with component and product manufacturers to obtain materials and hazardous substance content.

  SiliconExpert maintains chemical and environmental compliance data for electronic components spanning several regulations and industry standards such as 

  REACH,  EU RoHS, China RoHS, WEEE, JIG-A, JIG-B, RoHS 2 & ELV. Information regarding Conflict Minerals is available in the SiliconExpert Technologies 

  parts database.


9.Where does this part ship from?

  China Mainland or Hong Kong


10.Will you supply the Manufacturer CoC with this part?
   Military grade components can provide coc.
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